20+ Years of Excellence
Where Strategy Meets Execution — Turning CX Technology into Measurable Business Outcomes
For more than two decades, Axis One Global has helped enterprises modernize how they engage, serve, and retain customers.
Our CX Technology Consulting practice combines strategic vision with hands-on delivery — integrating CRM, CCaaS, and AI through disciplined Product and Project Management. We bridge the gap between design and execution, transforming complex ecosystems into connected, intelligent operations that drive sustained business value and measurable value realization.
98%
Client Satisfaction
200+
Projects Delivered
WHAT WE DO
Our CX Consulting Services
Modernize how your organization connects with customers through unified data, intelligent automation, and personalized engagement.
CRM Consulting
Modernize how your organization connects with customers through unified data, intelligent automation, and personalized engagement. AOG specializes in Salesforce, Adobe Experience Cloud, Zendesk, and Gladly — enabling enterprises to integrate marketing, sales, and service for a 360-degree view of the customer
Our Capabilities
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Vendor evaluations, business case development, and ROI modeling
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End-to-end implementation and workflow automation
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Cross-platform integration of CRM and marketing automation systems
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Data governance, hygiene optimization, and analytics enablement
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Personalization and campaign orchestration through CRM + CDP integration
OUTCOME
Digital products that evolve with intelligence — delivering business value, scalability, and customer delight through AI innovation.
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Product Management
Shape the future of customer experience through the evolving discipline of AI Product Management. AOG helps organizations define, design, and scale AI-driven digital products that deliver measurable value — from conversational agents and self-service platforms to predictive analytics solutions.
Our Capabilities
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AI product strategy and roadmap development
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User experience design informed by data and human feedback
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Cross-functional alignment across design, engineering, and data science
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Continuous experimentation and value measurement
OUTCOME
Digital products that evolve with intelligence — delivering business value, scalability, and customer delight through AI innovation.
CCaaS Consulting
Reimagine the contact center as a seamless, AI-powered engagement hub. We design and deploy omnichannel contact centers using NICE, Genesys, Five9, Salesforce Voice, and Ada, aligning experience, operations, and intelligence.
Our Capabilities
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Vendor evaluations, business case development, and ROI modeling
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Architecture, migration, and multi-channel integration
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AI and self-service automation design (chat, voice, messaging)
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Performance tuning, reporting, and workforce optimization
OUTCOME
A connected, intelligent contact center that increases containment, reduces cost, and enhances both agent and customer satisfaction.
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Program & Project Management
Deliver complex transformation with clarity, accountability, and control. Our certified PMO and delivery leaders bring structure to innovation — enabling organizations to execute efficiently across technology, process, and change.
Our Capabilities
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Governance frameworks, stakeholder management, and change leadership
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Enterprise-level rollout coordination and vendor management
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Agile and hybrid delivery models for predictable, scalable outcomes
OUTCOME
Predictable execution, transparent governance, and measurable value realization across every initiative.
OUR FRAMEWORK
Conversational Ops™ Framework
AOG's Conversational Ops™ Framework operationalizes AI-driven engagement — transforming automation into measurable value realization.
1
Discover
Identify high-impact automation and CX transformation use cases
2
Design
Define customer journeys, tone, and AI interaction models
3
Deploy
Integrate seamlessly across CRM, CCaaS, and support ecosystems
4
Optimize
Continuously improve through analytics, insights, and training data
5
Govern
Maintain accuracy, compliance, and sustained business value
OUR APPROACH
The AOG Framework in Action
Design
Experience + technical architecture
Scalable, user-centric design
Strategy
Align business goals with CX outcomes
Clear
ROI roadmap
Execution
Agile delivery and integration
Predictable timelines and quality
Governance
Structured PMO oversight
Visibility, control, and accountability
Optimization
Data-driven continuous improvement
Sustained value realization
THE AOG ADVANTAGE
Why Axis One Global
Axis One Global bridges strategy and scale — combining consulting excellence with access to elite global talent.
Global Expertise
Elite talent across Salesforce, Adobe, NICE CXone, Genesys, Five9, Ada, Twilio, and Google Cloud
Proven Track Record
20+ years helping enterprises modernize customer engagement and operations
Measurable Results
Lower costs, higher satisfaction, and faster outcomes through value realization
Certified Excellence
Certified experts combining consulting excellence with elite global talent
"AOG bridges the gap between vision and execution"
— turning customer experience strategy into measurable impact.